Reverse logistics that gets you ahead – this is our clear focus in returns management. We take care of complete returns management, from inspection to reconditioning to generating credit notes - so that your goods are available again as quickly as possible. More than 600 trained specialists work on your returns logistics, using specialized, efficiency-boosting technologies.
Eco-friendly, consumer-centered B2B and B2C returns handling
Same-day article processing for high availability
Omni-channel approach: We process returns across multiple channels, taking the requirements of the specific customer and channel into account
Quality evaluation and generation of customer credit notes
Today, returns are an unavoidable part of the omni-channel business model. Therefore, our top priority is guaranteeing an eco-friendly and consumer-friendly returns management for you. We ensure your goods quickly go back into the distribution cycle. That means both you and your customers are satisfied.
RETURNS MANAGEMENT – OUR SERVICES AT A GLANCE
- Sorting and processing with checking of returns
- Complaints processing and generation of credit notes
- Reconditioning of returns to make them salable (new packaging, correction of defects)
- Disposal of defective goods
- Return consignment to the service center and reverse transaction of defective items
- Recycling of packaging materials
We are the experts when it comes to effective and efficient returns processing. More than 20 million returns handled per year are testimony to this. Whether B2B or B2C, we apply the necessary experience and know-how to provide excellent service for you.
In our logistics facilities, we can centrally pool and process goods from various sales channels. Swiftly and transparently, the returns are documented, evaluated according to customer-defined standards and sorted. The next step is needs-based reconditioning of the wide variety of articles. We transfer your goods in the condition you want depending on the requirements of the product or channel.
Efficient reconditioning makes articles as good as new again
The reconditioning of returned articles to render them ready for sale can encompass repackaging, or everything up to the correction of defects. Our trained employees take care of this work in returns management. They check your articles for functionality and identify frauds.
Furthermore, we train our employees in special programs that help ensure they meet all product-specific requirements in reconditioning - error-free and down to the very last detail. This is how we speed up direct re-introduction into the dispatch process. Also included in our range is the disposal of defective goods as well as recycling the packaging materials.
When it comes to returns management, what counts is a satisfied customer. For you and for us.
Do you want your returns management to be as customer-friendly as possible? We'd be happy to help you! Our service range includes the generation of customer credit notes within 24 hours of goods inspection. If required, we can also trigger replacement deliveries. You can also rely on us to evaluate your customers' comments on the return documents.
At all stages in returns management, we apply extensive automation and the latest technologies. Our experts can cooperate with you to develop strategies to simplify your returns processing and therefore help reduce your returns quota.