Today's highly dynamic developments in e-commerce constantly create new challenges for manufacturers and retailers. High transparency and systematic service orientation are becoming increasingly important to offer customers an optimal purchasing experience.
Together with our renowned partners, we provide support for the expansion of your e-commerce activities. Our e-commerce fulfillment portfolio covers everything from shipping and returns processing to support with the setup or further development of your online store. You can also rely on our help when it comes to payment handling or the operation of a customer service center. We will be happy to support you as a partner that helps shape your activities according to your wishes and with an eye on the future.
Essential to the success of e-commerce fulfillment is seamless interconnection between our systems and your online store or multi-channel retail business. Our specialists guarantee this at all times with an IT system landscape specifically tailored to you. We also flexibly and reliably manage seasonal peaks or one-off shipping campaigns. Continuous development of our processes and high scalability help you keep your customers happy.
With our high service quality and service orientation, we ensure optimal processing of all customer orders. Error-free, on-time picking processes are a central element for ensuring your customers are satisfied.
Our process engineers find the ideal concept for you depending on assortment, order structure, and shipment volume. We meet all your specifications regarding lead times, volume fluctuations and customer requirements and design all processes to minimize costs and errors.
Ideally, customers should enjoy a positive purchasing experience of your products. To help achieve this, we find the right packaging for safe, perfect transport. We support you with the selection of suitable packaging materials as well as the creation and implementation of the necessary packing regulations. We will also be happy to take care of enclosing targeted and non-targeted inserts and giveaways.
The market never stands still – and neither do we!
For more than 15 years, we have been growing with the challenges e-commerce and its fast-paced development presents. With more than 200 million articles per year, we take over e-commerce tasks for over 30 customers.
We take our responsibility seriously – toward you and your customers. That's why we embrace the latest technology, e.g. AutoStore and G-Com. By implementing these technologies and devising holistic and, if required, multi-channel concepts, we make sure your goods stay mobile and are always immediately available to your customers. Our logistics experts develop joint strategies to minimize your complaints rate for maximum market success. Continuous monitoring of these strategies and the processes behind them ensure we can rapidly optimize them if necessary in response to changes on the market. Experience our expertise for yourself!