E-commerce logistics with BLG
The highly dynamic developments in the area of e-commerce are constantly presenting manufacturers and retailers with new challenges. Regardless of whether a company decides on pure online distribution (Internet pure player) or a combination of multiple distribution channels (multi-channel), the structural framework conditions and expectations of the consumer are constantly changing.
The high availability of the Internet and the ever faster growing diffusion of mobile end devices such as smartphones and tablet PCs allow information to be shared and purchased almost everywhere (mobile commerce). Retailers and manufacturers find themselves confronted with increasing transparency due to the present-day information society. High service quality, more responsive and more reliable customer service, and the social responsibility of each company take on ever greater importance for the consumers when it comes to the decision on the "right" offer.
E-commerce fulfillment for powerful brands
From setting up an online store to the further development of existing concepts, together with well-known partners, we can provide guidance for our customers on the relevant e-commerce activities. We can take care of the shipping and returns logistics of the online store for you. Not only that but, with our partners, we provide support for both the setting up and further development of the online store, including payment handling and the development and operation of customer services.
Our approach is always to develop, together with you, an individual concept for your e-commerce activities based on existing standards.
Let's talk about transparency and responsibility at BLG
Customer complaints or grievances against companies and their service providers spread rapidly these days via social networks. As a logistics partner, we therefore have a double responsibility towards our customers. Firstly, we ensure the best possible processing of all customer orders with a high quality of service and a marked service orientation. Secondly, we meet our social responsibility and concern ourselves with fair treatment of our employees and the environment.
Needs-based picking with the right picking system
Customer order picking that is on schedule with no errors is the prerequisite for happy customers, regardless of which product is being picked, whether the recipient is a private or a business customer, and whether it is a question of brick and mortar retail or e-commerce. Our process management and operations teams find the best possible picking concept for you depending on assortment, order structure, and shipment volume. It is essential to fulfill specifications regarding lead times, volume fluctuations, and customer requirements, at the same time avoiding process errors and minimizing costs. To do this, we use various picking systems:
- Single-step and multi-step picking
- Order picking and batch picking
- Single and multi-order picking
- Use of current technology solutions (pick-by-light, pick-by-voice, etc.)
- Ongoing or downstream error checking (scanning, weighing technology, etc.)
The package as a business card en route to the recipient
The buying experience of your customers is fundamentally influenced by how the goods arrive at the recipient. The correct packaging that keeps the goods safe during transport also plays a role that should not be underestimated. Therefore, we help you with selecting suitable packaging material and drawing up and implementing the corresponding packing instructions. This also includes, if appropriate, the inclusion of targeted and non-targeted inserts and giveaways or the adherence to specified packing heights of pallets for certain recipients.